{"product_id":"thread-of-hope-policies","title":"Thread of Hope 🧵 — Policies","description":"\u003cp data-end=\"483\" data-start=\"391\"\u003e\u003cstrong data-end=\"431\" data-start=\"391\"\u003eAll customized items are FINAL SALE.\u003c\/strong\u003e\u003cbr data-end=\"434\" data-start=\"431\"\u003eWe \u003cstrong data-end=\"447\" data-start=\"437\"\u003edo not\u003c\/strong\u003e accept returns or issue refunds on: Embroidered items, Screen-printed items, Personalized or custom-designed products, Any item created to your specifications. Once your mockup is \u003cstrong data-end=\"654\" data-start=\"642\"\u003eapproved\u003c\/strong\u003e, production begins and \u003cstrong data-end=\"719\" data-start=\"678\"\u003eno changes, cancellations, or refunds\u003c\/strong\u003e can be made.\u003c\/p\u003e\n\u003chr data-end=\"737\" data-start=\"734\"\u003e\n\u003cp data-end=\"842\" data-start=\"772\"\u003eIf you provide your own apparel or items for us to embroider or print: \u003cstrong data-end=\"896\" data-start=\"844\"\u003eThread of Hope is NOT responsible for any damage\u003c\/strong\u003e that may occur during production. Embroidery machines can occasionally: Pull or catch fabric, Create holes or snags, Distort material unexpectedly. Because these items are not purchased by us, \u003cstrong data-end=\"1168\" data-start=\"1102\"\u003ewe cannot replace or reimburse damaged customer-provided items\u003c\/strong\u003e. Drop-off items are \u003cstrong data-end=\"1220\" data-start=\"1190\"\u003eprocessed at your own risk\u003c\/strong\u003e.\u003c\/p\u003e\n\u003chr data-end=\"1226\" data-start=\"1223\"\u003e\n\u003cp data-end=\"1642\" data-start=\"1610\"\u003eOur standard turnaround time is: \u003cstrong data-end=\"1657\" data-start=\"1644\"\u003e2–3 weeks\u003c\/strong\u003e for custom orders. (Varies based on  complexity and order volume) \u003cstrong data-end=\"1754\" data-start=\"1725\"\u003eRush service is available\u003c\/strong\u003e for an additional fee. Turnaround times may extend during: Holidays, Peak seasons, High-volume periods\u003c\/p\u003e\n\u003chr data-end=\"1874\" data-start=\"1871\"\u003e\n\u003cp data-end=\"2061\" data-start=\"2007\"\u003eBy approving the order, you accept responsibility for: Spelling, Colors, Sizes, Design placement, Accuracy of artwork. Thread of Hope is \u003cstrong data-end=\"2180\" data-start=\"2161\"\u003enot responsible\u003c\/strong\u003e for errors approved by the customer.\u003c\/p\u003e\n\u003chr data-end=\"2222\" data-start=\"2219\"\u003e\n\u003cp data-end=\"2331\" data-start=\"2268\"\u003eIf you believe your item has a defect caused by our production: Contact us within \u003cstrong data-end=\"2372\" data-start=\"2353\"\u003e3 business days, \u003c\/strong\u003eInclude photos of the issue. If we confirm a production error \u003cstrong data-end=\"2456\" data-start=\"2441\"\u003eon our part\u003c\/strong\u003e, we will determine whether repair, replacement, or store credit is appropriate. This does NOT apply to: Customer-provided items, Incorrect sizes selected by customer, Slight color variations between screens and real materials, Wear \u0026amp; tear after use. \u003c\/p\u003e\n\u003cp data-end=\"2960\" data-start=\"2913\"\u003e \u003c\/p\u003e\n\u003cp data-end=\"3022\" data-start=\"2990\"\u003eOrders cannot be canceled after: Deposit\/Order is paid, Digitizing or setup has begun, Materials are purchased, Production has started.\u003c\/p\u003e\n\u003cp data-end=\"3022\" data-start=\"2990\"\u003eWe want your experience to be smooth, clear, and full of hope.\u003cbr data-end=\"3244\" data-start=\"3241\"\u003eFor questions about your order, email or text\/call us anytime.\u003c\/p\u003e\n\u003cp data-end=\"3304\" data-start=\"3179\"\u003e704.907.5075\u003cbr\u003eHeather@threadofhopeonline.com\u003c\/p\u003e","brand":"Thread of Hope ","offers":[{"title":"Default Title","offer_id":44412465119315,"sku":null,"price":0.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0673\/2627\/9763\/files\/policies.png?v=1775527279","url":"https:\/\/payments.threadofhopeonline.com\/products\/thread-of-hope-policies","provider":"Thread of Hope ","version":"1.0","type":"link"}