Refund policy

🧵 Thread of Hope — Return & Refund Policy

Every Stitch Tells a Story

All customized items are FINAL SALE.
We do not accept returns or issue refunds on:

Once your mockup is approved, production begins and no changes, cancellations, or refunds can be made.

If you provide your own apparel or items for us to embroider or print:

Thread of Hope is NOT responsible for any damage that may occur during production.

Embroidery machines can occasionally:

Because these items are not purchased by us, we cannot replace or reimburse damaged customer-provided items.

Drop-off items are processed at your own risk.

A 50% NON-REFUNDABLE deposit is required for all custom orders.

Your order will not enter production until this deposit is paid.
Remaining balance is due at pickup or before shipping.

Deposits are non-refundable due to:

Our standard turnaround time is:

2–3 weeks for custom orders
(Varies based on complexity and order volume)

Rush service is available for an additional fee.

Turnaround times may extend during:

Before production begins, you will receive:

By approving the order, you accept responsibility for:

Thread of Hope is not responsible for errors approved by the customer.

If you believe your item has a defect caused by our production:

If we confirm a production error on our part, we will determine whether repair, replacement, or store credit is appropriate.

This does NOT apply to:

Once your package is handed to USPS/UPS:

Thread of Hope is no longer responsible for:

Shipping claims must be filed with the carrier.

Orders cannot be canceled after:

We want your experience to be smooth, clear, and full of hope.
For questions about your order, email or message us anytime.

704.907.5075
Heather@threadofhopeonline.com